Answers to some of the most frequently asked questions
I'm ready to sign up! What's next?
Fantastic! Send us an email or give us a call. We will gladly set up a meeting to handle logistics(in some cases it isn't necessary.) We will be there from there on out.
What is your cancellation policy?
Our Cancellation policy can also be found in the Getting Started email you received upon sign up. Here is the section:
Same Day Service & Cancellations policy:
Things happen and we understand. Schedule changes & new plans we will credit cancellations for future use up to 24 hours. However, cancellations within 24 hours of the service will result in a visit charge. Boarding or any other types of overnight service, will result in a a 1 day charge and the remaining balance will be credited for future use. We will try to accommodate last minute requests with as little as an hour notice during the week. Same day service (requests with 24 hours of the needed visit) are always additional money. Evening and weekend walks are also available for an additional price, however, they must be prearranged as we generally don’t have regularly scheduled visits at these times.
How will I be billed?
All payment for services are due upfront. We will send out payment requests on Friday for the week following. For example: say you are leaving on vacation for 6 days starting Sunday, we send the payment request on Friday and all you have to do is approve it. If you are signed up for regular daily visits, you might tweak the days from M/T/W/R/F to some other variation but we know your doggy is on for the week 5 times a week. Now let’s say you are going on vacation but you haven’t told us, our hope is that the Friday payment request triggers you to say “oh yea let’s cancel this week”. That way the schedule is ready to roll.